What payment methods do you accept?
Bedford11th .com accepts: Only Paypal. If you want to pay Korean credit card or bank transfer you can use Korean site. (www.jinainny.com)
Can I change my order?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.
How do I know if my order has shipped?
Once your order has shipped, you will receive the EMS tracking number by the email .
Click here to check the status of your order.
How do I return or exchange my item if I am an international customer?
You can return or exchange any unworn, unwashed or defective merchandise by mail .Returns made within 15days of the order shipment date will be refunded to the original form of payment (paypal) except the original shipping fee.
Unfortunately, we are unable to provide a pre-paid shipping for International orders.
Please be sure to send your return or exchange using a method that provides a tracking number so you can follow its journey! Simply fill out the return & exchange message and place it in a securely sealed shipping container, making sure that all old shipping labels are removed or obscured.
Mail your return to:
Jina in NY
Attn: Yanghee Kim
1F,18-21 Bangbaedong, Seouchogu, Seoul Korea
Remember to save a copy of your tracking number of the return merchandise to refund your order. Need an exchange? To ensure availability of your replacement item, you may place a new order for the itemyou would like in exchange.If you would like to make an exchange using your packing list, please keep in mind that the applicableshipping fees will be applied to your new order.
Any shipping fees associated with returned or exchanged merchandise is the responsibility of the customer and will not be refunded.